Our partners
Customer Carewords
The company was founded by Gerry McGovern, who started his web career in 1994. He has published five books on creating customer-centric websites. He has appeared on CNN, the BBC, MSNBC, and has spoken on the subject of customer-centric web management in 35 countries.
Customer Carewords is a consortium of leading companies, including The Customer Respect Group, focused on developing customer-centric strategies for organizations and their websites, identifying the top tasks of thousands of customers and employees for organizations such as Microsoft, Cisco, Tetra Pak, US Internal Revenue Service, NHS Choices, Rolls-Royce, BBC, and Thrivent Financial for Lutherans. The consortium has staff in the UK, Holland, Belgium, Germany, Sweden, Norway, Canada, and Ireland as well as in the United States.
http://www.customercarewords.com/index.html
Visible Thread
Visible Thread is our technology partner to address a critical business need where content language needs analysis. There is a need to eliminate ambiguities, drive content compliance, and move towards plain language on websites. With the proliferation of online content, on websites as well as social media platforms, it is ever more critical to review text in an automated way to target action areas and develop standards.
