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Contacting an Insurance Agent via the Website
Many users now visit websites to research insurance products but most still buy from the local agent. The success of the online to offline transition may be one of the most important facets of the website.
Our latest study has created an essential and unparalleled database of current and best industry practices which provides a unique opportunity to review, compare and contrast your online customer service offerings against the industry at an extremely competitive price.
New blog
Customer Respect Group analysts are now blogging! Don't miss out, keep up to date at customerrespect.wordpress.com
About us
We have helped leading corporations improve the online experience of their customers. Find out more about us, our customers, and what others are saying about us
Our approach
Our approach is unique, and produces actionable recommendations for your website along with competitive insight. Read more about the key benefits of our services
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Improve the online experience
The Customer Respect Group helps companies improve the online experience of their customers and prospects by providing comparative data and actionable recommendations. Our reports allow companies to compare and contrast their websites with others in their sector or in other industries.
Our expert evaluators apply a set of carefully considered criteria to websites. These measurements can be applied to any website and produce a quantitative measure of the online experience, and the process results in highly actionable recommendations for improvement. Evaluations can be repeated over time to measure improvement as sites are upgraded.
Products
The Customer Respect Group’s Advantage product suite is the only online experience benchmarking product of its kind that combines access to rich competitive intelligence data with practical research recommendations to help you provide your customers with the best possible account management and online support experiences. Read more about the Advantage Product Suite.
About us
The Customer Respect Group has extensive experience from evaluating hundreds of leading US websites, working with some of the leading players in industries such as Telecommunications, Retail and Financial Services. Our customers are among the leaders in their fields.
With experience of reviewing thousands of websites since 2003, The Customer Respect Group is a respected and trusted partner for companies that are looking to improve the online experience of their customers.
Services
The Customer Respect Group, through its robust CRI methodology and highly trained team of senior research analysts, help you turn research outcomes into keen insights and practical recommendations enabling you to best optimize the experience of your online site users and achieve your business goals.
Our teams will partner with you to identify:
- Where your site ranks in comparison to your competitors, peers or outside of your industry and what you can do to improve your online user experience
- Whether your site engages its visitors, allowing them to easily interact and establish a dialog
- What barriers exist on your site that will mitigate the online experience of your customers and prospects
- What trends and innovations you should know about to help you serve your customers better, and to convert site visits to leads
Read more about how we help companies improve the online experience of their customers