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Services

The Customer Respect Group offers a range of services to help companies improve the online experience of their customers. We offer a series of products including benchmark evaluations, custom evaluations and standalone website audits. Results are available at both summary and granular level to serve the needs of management, marketing and technical staff.

Benchmark evaluations

The Customer Respect Group has reviewed thousands of websites across multiple industries in the US, Canada and Europe to determine how well the online customer is respected. Customer Respect benchmarks are available for major industries and custom benchmarks can be built to track your site against your core competitors or peer companies.

A benchmark evaluation consists of an examination of a number of websites in one industry, providing companies with context on how well their own sites measure up to others in the same market space. Find out more about benchmark evaluations.

Customer Carewords

The Customer Carewords system allows you to manage your site tasks efficiently. You can determine, using objective data, the key tasks of your site visitors, and also measure their effectiveness. Read more about Customer Carewords.

Custom evaluations

The Customer Respect Group team offers its expertise in a variety of formats not limited to our standard product offerings. We can tackle virtually any website evaluation and benchmarking project to arm you with data and insight to help you deliver on your website business objectives. Explore some of the options for custom evaluations.

The Excellence program

The Customer Respect Seal serves as a widely recognized endorsement that is awarded to companies whose websites achieve or exceed the predefined ‘Excellent’ performance rating within The Customer Respect Study. The award provides a third party endorsement that a website best represents the interests and expectations of your online customers. Read more on the Excellence Program