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Excellence in Customer Respect

The Customer Respect Seal serves as a widely recognized endorsement that is awarded to companies whose websites achieve or exceed the predefined ‘Excellent’ performance rating within The Customer Respect Study. The award provides a third party endorsement that a website best represents the interests and expectations of your online customers. Seal of Excellence program benefits include:

1. Reproducibility of the CRG Seal Logo on your site and other marketing collateral
2. Mention of the CRG Seal Award in press release distribution activities
3. Access to CRG Senior Management for quotes and references for external marketing purposes

The CRG Seal Logo program helps to build confidence with your audience and represents a commitment that your company has made strong efforts to best represent the interests and expectations of your online users visiting your site to accomplish their goals.

The foundation of the Customer Respect Seal of Excellence Program is a comprehensive evaluation of your site on all criteria within The Customer Respect methodology. Should the evaluation deem that your site does not merit an ‘Excellence’ designation, a highly actionable report, complete with executive summary, recommendations, illustrative screen shots and supporting data, designed to yield strengths, weaknesses and opportunities to enhance the online user experience will be provided.

The recommendations within the report are prioritized, so that your team can make necessary adjustments on the site so as to incorporate the recommendations to yield the ‘Excellence’ designation on the subsequent re-evaluation of the site.