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Insight

Industry reports

The Customer Respect Group reviews key industries comparatively evaluating major sites on how they demonstrate respect for the customer. We address the full range of customer needs which extend beyond simple usability into the areas of Content, Navigation, Search, Trust and Dialog. Each industry has different areas of emphasis depending on its customer relationships and how they are re-enforced by the web sites. Visit the current industry reports section and the archive area to read some key points that were revealed in our evaluations.

Analysts' opinions

Our expert analysts distill their knowledge into a series of articles and white papers. Share in some of the recent insights they have gained from examining hundreds of websites across many industries.