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Main content
Industry reports
First Quarter 2010 Life Insurance Trends
Insurance Websites Gain Maturity to become Integral to the Business
Ipswich 26 January 2010
The Customer Respect Group, an international research and consulting firm that focuses on how corporations treat and respect their online customers, today released findings from its latest review of leading companies in the insurance industry.
The objective was to measure trends and innovations as the industry enhances its online presence. During the past 12 months, there has been significant investment in the online channel as websites migrate from information repositories to be an integral part of the customer experience.
Read more of the Q1 2010 Life Insurance trends report
Fourth Quarter 2009 Life Insurance Industry Evaluation
Western & Southern Life, MetLife and Thrivent gain Excellent status and rank top among leading life insurance websites
December 2009
Read more about the Q4 2009 Life Insurance Evaluation
Fourth Quarter 2009 Online Trends in the Telecommunications Industry
Industry makes significant steps towards customer-centric websites that increase incentives to register.
November 2009
Despite the fact that the industry is experiencing significant change, competitive online pressure within the industry is now starting to produce significant benefits to customers. There are two critical enabling technical areas of investment:
- Backend integration which when completed will be almost transparent to customers but will result in the elimination of inconsistent and fragmented user experiences across products and functions.
- Third-party tools and facilities to help customers self-serve in all aspects of the customer experience.
Read more of the Q4 2009 Telecommunications Online Trends report.