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We have helped leading corporations improve the online experience of their customers. Find out more about us, our customers, and what others are saying about us
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Our approach can be applied in many ways to identify your website's strengths and opportunities. Learn about the range of services we can offer
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Our approach is unique, and produces actionable recommendations for your website along with competitive insight. Read more about the key benefits of our services
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Main content
Analysts' opinions
Why improve website accessibility? A business perspective
Why do companies focus time and money on improving online accessibility? In interviews with management at large corporations, we found out why improving accessibility makes business sense, and this paper outlines case studies demonstrating how it does so.
Download the free PDF document about the business case for accessibility.
What role does user dialog play on websites?
Websites have always needed to interact with the online user, but this interaction has needed to evolve and diverge depending on the role of the website and the objectives of the user.
Download the free PDF document about the role of dialog on websites.
The objectives of online self-help on Telecommunications websites
Interviews with senior executives in Telecommunications companies revelead three key goals for online self-help areas on their websites.
Download the free PDF document on the objectives of online self-help on Telecommunications websites.