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About The Customer Respect Group
The Customer Respect Group is an international research and consulting firm that uses its Customer Respect Index (CRI™) methodology to help companies improve how they treat their customers online. It provides leadership in the objective and scientific measurement of a customer’s online experience. Since 2003, we have evaluated thousands of websites, and created a comprehensive database of best practices, trends and behaviors across a wide range of industries. This ever-increasing knowledgebase, coupled with the expertise of our analysts, underpins the value of our evaluations to our customers.
Many leading companies have already used the CRI methodology to improve online customer satisfaction and loyalty. Corporate values are important and the motivation behind the creation of The Customer Respect Group and the establishment of a new metric, the Customer Respect Index, is to provide a benchmark that highlights how companies can show respect for their customers online in a way that benefits both the customer and the company.
The Customer Respect Group is led by senior executives with extensive experience in Online Services, eMarketing, Customer Service, Enterprise Software, Internet Infrastructure Services, and Management Consulting. It employs top talent in the areas of Human Centered Design, Psychology, Interactive Media, Web Development, Software Development, Project Management, and Product Life Cycle Management. The company's international headquarters are in the metropolitan Boston area, and there is a research facility in Cork, Ireland.